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Frequently asked questions

OUR FOOD

Plenty! Food truth: there is something for everyone on our legendary El Jannah menu. Head to our allergens chart and select from our simple, soulful food options. We have a whole host of gluten-free, vegan and vegetarian choices ready for you to feast on. Sometimes you’ll want seconds.

Yes! Every bite of pure deliciousness El Jannah chicken is Halal Certified.

OUR STORES

The open hours of our family of El Jannah stores vary, so find your local store here and make a plan to share a feast.

The simple answer is: no. We love walk-ins. So wander in when you and your friends and family are ready to share an El Jannah feast. We will do our absolute best to find you a seat at one of our tables so you can enjoy our legendary chicken and the rest, together.

We are getting asked this question a lot. It’s exciting times for us, with the El Jannah family of stores expanding in various hot locations, including Greater Sydney, Central Coast NSW, Newcastle, South Coast NSW, Canberra and Melbourne. Clearly Aussies have a big appetite for our cult-classic charcoal chicken and all the El Jannah extras.

If you are interested in learning more about franchise opportunities that are being served up, head here. You can find out more and express your interest. A member of our specialist El Jannah Franchise team will get back to you soon. Our door is always open for questions.

DELIVERY

Yes! Get ready to feast on our simple, soulful food at home. Each El Jannah store has a delivery zone radius to make sure your order arrives fresh and quick-smart.

Are your taste buds ready to go to paradise?

Head here to order

Oh and don’t forget to add THAT garlic sauce to your order. #IYKYK #Noregrets

JOBS

Want in? The feeling’s mutual. Simply click here to apply for any of our current jobs and one of our friendly EJ fam will be in contact with you ASAP.

El Jannah offers both morning shifts and evening shifts to fit around the lifestyle of our employees. So whether you’re a 9am-5pm morning bird or a 5pm-late night owl, you can see why we’re the bird of choice. Click here to view our current jobs.

Although preferable, previous experience is not essential. The EJ way is all about finding the right people for the right role. When you join our team, you become part of the family.

Other than a keen and willing attitude? Just a few documents to ensure we can find the right fit for you within our EJ fam. Any of the following documents in their OG form is great:

  • Up-to-date Resume
  • Australian or New Zealand Passport
  • Australian or New Zealand Citizenship Certificate and Photo ID
  • Certificate of Evidence of Australian Citizenship and Photo ID
  • Australian Birth Certificate
  • Foreign Passport with Permanent Residency Visa and Photo ID
  • Foreign Passport with Visa Work Conditions and Photo ID

How long is a piece of our legendary charcoal chicken? Just like our interviews, it varies. Some interviews will be one-on-one, typically up to 15 minutes long, whilst others can be conducted within a group setting, anywhere between 15 to 30 minutes. Either way, there’s no need to stress. You’ve got this!

We’re not called the El Jannah family for just any reason. Feel supported, be supported and gain the confidence you need to tackle all your responsibilities successfully. Through mentorship and group training, we assist in filling the gaps in knowledge, whilst giving you a platform for personal development.

You know at El Jannah we don’t hold back. Our portions, culture and opportunities are provided abundantly. As one of the fastest growing Quick Service Restaurant (QSR) companies in Australia, our rapidly expanding business is able to offer more opportunities to the right candidates.

We’re always looking for the right people to join our team. If the job you’re hungry for is currently unavailable, you can still submit your interest and one of our EJ fam will be in touch with you as soon as we’ve found the perfect position for you. Don’t miss this legendary opportunity. Contact us today!

Our legendary Australian-Lebanese menu has attracted a cult-following nationwide. With even more locations available for Franchise Partners to tantalise the tastebuds of hungry customers, submit your interest and reach out to our team, here.

CATERING

You can plan your feast ahead of time with online orders available up to 7-days prior to your event. We don’t know if you’ll be able to wait that long though #IYKYK

Your friendly El Jannah family are here to help with any of your queries. Contact our experienced Customer Service Team at [email protected]

To get the most out of your flavorsome feast, we recommend you have at least 20 hungry feeders, or a minimum spend of $300. If you find yourself slightly short of these numbers, know that EJ still has a soulful menu for you, via order.eljannah.com.au

We keep it simple and real. Feast your eyes on our mouth-watering menu, click the Order Now button and simply follow the steps, to take your tastebuds to paradise.

Our served and shared catering service is currently available through online only. For hungry numbers over 100, please get in touch, and one of our helpful EJ team members will be in contact with you faster than you can say “legendary charcoal chicken”.

No… But we’re making more room in your catering bag for good, large portions of your favourite food that’s meant to be shared. You’re welcome.

You know it! Pick and mix to your heart’s content. The options from our Lebanese-Australian soul food menu are endless.

We take catering orders up to 4pm the day before you feast. What a legendary team, right?!

To serve our cult-following far and wide, our catering menu is currently pick-up only. Delivery can be requested from selected stores only. Please contact your local EJ store directly to see if this option is available for you. Either way, our legendary charcoal chicken and famous garlic sauce is within reach.

El Jannah catering is currently available to order online, with pick up at our Newtown and Baulkham Hills stores currently in the works. Simply select one of these during the ordering process, and we’ll do the rest.

We take online payment of Visa, Mastercard, Google Pay and Apple Pay (you know we bring you options, so that you can enjoy your feast).

We know plans change, we’ve got you! To ensure none of our mouthwatering menu goes to waste, and we are able to process your refund in full, please ensure your catering order is cancelled at least 24 hours before your order is ready. Contact our Customer Service Team ASAP on 1800 491 838.

El Jannah caters for everyone – there is something for all on our menu. Check out our allergens chart and feast your eyes on a range of soulful food options. Oh, and who could forget our gluten-free, vegan and vegetarian friends? We’ve got you covered too.

Only the freshest flavours your tastebuds can handle. The simple answer, yes.

You know it! Enjoy every last bite of our delicious, Halal Certified menu.

El Jannah makes it easy to find out how many legendary charcoal chicken’s, famous garlic sauce and fresh sides will feed your group. Simply look at the top of each menu item description and see our hungry feaster’s suggestion size… because good food and good portions should never be complicated.

To enjoy every last bite of our simple, soulful menu, payment needs to be made in full.

The El Jannah family are always here and ready to help. One of our staff members will be happy to place those legendary goods in the car, upon request.

We like our food like we like our charcoal, HOT. Every catering order will feature the classic unique and adored flavour, fresh and hot to collect.

No need to feast any more? No worries. Simply contact our Customer Service Team ASAP on 1800 491 838, or call your catering store within 24 hours of your order pick-up and your delicious order will be canceled, with a full refund issued to you via your initial payment method.

We support you whilst you feast. For all catering enquiries for our cult-following, your EJ Customer Care Helpline is here to help, call 1800 491 838. If you’re more of an email person, you know we love options (like our fresh sides) you can contact our experienced Customer Service Team at [email protected]

How can we help

Our door is always open. We welcome your feedback. We value honesty and will always stay humble. We are listening. Get in touch.

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