El Jannah Catering FAQs
Discover El Jannah’s delicious catering service, now with a delivery option!
El Jannah Catering
Looking for info on our catering options?
Got catering or delivery questions? Don’t worry – we’ve got you covered! When you’re in charge of feeding a crowd, you’ve got one goal: make everyone happy. And that’s exactly what El Jannah Catering does. Read on for the low down.
Where can I read about the new catering delivery options?
We’ve launched our new catering delivery option! To find our more of the deets on this handy new service – checkout the Catering Delivered page.
How do I order?
We keep it simple and real. Feast your eyes on our mouth-watering menu, click the Order Now button and simply follow the steps, to take your tastebuds to paradise.
Is there a minimum order quantity or spend for catering?
No, there is no minimum spend to order from our El Jannah Catering menu. You can enjoy an extra large feast yourself, or follow the El Jannah way and call your cousins! It’s time for a feast.
How much notice do I need to provide for my order?
We take catering orders up to 4pm the day before you feast. What a legendary team, right?!
Are plates and cutlery supplied by EJ?
No… But we’re making more room in your catering bag for good, large portions of your favourite food that’s meant to be shared. You’re welcome.
Can I collect my order from any EJ store location and will staff help me put the food in my car?
El Jannah catering is currently available to order online, with pick up at our Newtown and Baulkham Hills stores currently in the works. Simply select one of these during the ordering process, and we’ll do the rest.
The El Jannah family are always here and ready to help. Once arrived, one of our staff members will be happy to place those legendary goods in the car, upon request.
What payment options do you offer?
We take online payment of Visa, Mastercard, Google Pay and Apple Pay (you know we bring you options, so that you can enjoy your feast).
Payment needs to be made in full.
Do you cater for dietary requirements and is your food Halal Certified?
El Jannah caters for everyone – there is something for all on our menu. Check out our allergens chart and feast your eyes on a range of soulful food options. Oh, and who could forget our gluten-free, vegan and vegetarian friends? We’ve got you covered too.
All ingredients used at El Jannah, including our famous garlic sauce, marinades, and seasonings, are Halal suitable. We only partner with certified Halal suppliers for our chicken and all meat products.
The Halal certification from our chicken suppliers is available in our restaurants. You can request to see our current certification at any location.
How do I check serving sizes?
El Jannah makes it easy to find out how many legendary charcoal chicken’s, famous garlic sauce and fresh sides will feed your group. Simply look at the top of each menu item description and see our hungry feaster’s suggestion size… because good food and good portions should never be complicated.
What if I need to modify/cancel my order after I’ve paid?
We know plans change, we’ve got you! To ensure none of our mouth-watering menu goes to waste, and we are able to process your refund in full, please ensure your catering order is cancelled at least 24 hours before your order is ready. Contact our Customer Service Team ASAP on 02 7908 5476 or contact your catering store.
How do I get support?
We support you whilst you feast. For all catering enquiries for our cult-following, your EJ Customer Care Helpline is here to help, call 1800 491 838. If you’re more of an email person, you know we love options (like our fresh sides) you can contact our experienced Customer Service Team at [email protected]
Can I pick up my catering order?
Absolutely. All stores (including those excluded from delivery) offer pick-up for catering orders. Delivery is simply an added option for when you want the feast brought straight to you.
How much does catering delivery cost?
Catering delivery is available for a flat fee of $20 per order, up to a maximum spend of $1,200.
Which stores offer catering delivery?
All El Jannah stores now offer catering delivery, excluding Melbourne CBD, Randwick and Newtown.
How far in advance should I order?
Same with catering pick up, you still need to get your order in before 4pm the day before your event.
Do you cater for dietary needs?
Yes — our catering menu includes vegetarian and gluten-free options, plus all our legendary salads and dips.
Still got Questions?
Our door is always open. We welcome your feedback. We value honesty and will always stay humble. We are listening. Get in touch.
What would you like to get in touch about?
For all other enquiries, please click on the chat icon in the bottom right and we’ll see how to assist you!