The EJ Family is here to help

Frequently asked questions

OUR FOOD

Plenty! Food truth: there is something for everyone on our legendary El Jannah menu. Head to our allergens chart and select from our simple, soulful food options. We have a whole host of gluten-free, vegan and vegetarian choices ready for you to feast on. Sometimes you’ll want seconds.

Yes! Every bite of pure deliciousness El Jannah chicken is Halal Certified.

OUR STORES

The open hours of our family of El Jannah stores vary, so find your local store here and make a plan to share a feast.

The health of our El Jannah team, our customers and our local communities means everything to us. We love to share a joke from time-to-time, but COVID-19 is no laughing matter.

Each El Jannah store has a strict COVID-19 Safety Plan in place.  We are keeping people safe by:

  • Providing sanitiser stations at store entries
  • Keeping a record of who comes into our restaurants, with QR codes to check-in, visible on every table and counter.
  • We regularly disinfect our stores, by cleaning high-touch areas and surfaces like door handles, tables, bench tops, other furniture and toilets in our stores.
  • Practising social distancing: at least 1.5 metres between customers and workers, where possible.
  • Having a glass screen at the front counter, which ensures there is a safe distance between our staff and customers when orders are being placed in person.
  • Providing signs and posters around El Jannah stores to remind our team and our customers of the risks of COVID-19 and the measures necessary to stop its spread.

The simple answer is: no. We love walk-ins. So wander in when you and your friends and family are ready to share an El Jannah feast. We will do our absolute best to find you a seat at one of our tables so you can enjoy our legendary chicken and the rest, together.

We are getting asked this question a lot. It’s exciting times for us, with the El Jannah family of stores expanding in various hot locations, including Greater Sydney, Central Coast NSW, Newcastle, South Coast NSW, Canberra and Melbourne. Clearly Aussies have a big appetite for our cult-classic charcoal chicken and all the El Jannah extras.

If you are interested in learning more about franchise opportunities that are being served up, head here. You can find out more and express your interest. A member of our specialist El Jannah Franchise team will get back to you soon. Our door is always open for questions.

DELIVERY

We are OPEN. Our Lebanese-Australian labour of love dishes are waiting for you. Order now, feast soon.

Yes! Get ready to feast on our simple, soulful food at home. Each El Jannah store has a delivery zone radius to make sure your order arrives fresh and quick-smart.

Are your taste buds ready to go to paradise?

OR

  • You are in good hands with one of our delivery partners: Uber Eats, Menulog or DoorDash.

Oh and don’t forget to add THAT garlic sauce to your order. #IYKYK #Noregrets

JOBS

We always welcome job applications from people who are passionate about customer service and quality food. People who are reliable team-players. Positive people who want to be part of a growing business that’s family-founded and focussed on simple ingredients and pure methods.

Sound good to you? Reach out! View our current job vacancies and apply now or express your interest by completing this simple online form.

Your feedback

You’ve got questions, we’ve got answers. Checkout our FAQs, and if we haven’t covered your questions, be sure to reach out. The El Jannah team is here to help.

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