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Frequently Asked Questions
I have dietary requirements. What’s on the El Jannah menu for me?
Plenty! Food truth: there is something for everyone on our legendary El Jannah menu. Head to our allergens chart and select from our simple, soulful food options. We have a whole host of gluten-free, vegan and vegetarian choices ready for you to feast on. Sometimes you’ll want seconds.
Is El Jannah charcoal chicken Halal?
Yes! Every bite of pure deliciousness El Jannah chicken is Halal Certified.
What are your open hours?
The open hours of our family of El Jannah stores vary, so find your local store here and make a plan to share a feast.
Do you take bookings?
The simple answer is: no. We love walk-ins. So wander in when you and your friends and family are ready to share an El Jannah feast. We will do our absolute best to find you a seat at one of our tables so you can enjoy our legendary chicken and the rest, together.
Do you have any current franchising opportunities? I think I want in.
We are getting asked this question a lot. It’s exciting times for us, with the El Jannah family of stores expanding in various hot locations, including Greater Sydney, Central Coast NSW, Newcastle, South Coast NSW, Canberra and Melbourne. Clearly Aussies have a big appetite for our cult-classic charcoal chicken and all the El Jannah extras.
What is the difference between takeaway, pick-up, and delivery?
You’ll grab your takeaway or pick-up orders in-store. Booked a charcoal chicken delivery? Just sit back and relax, we’ll run it over ASAP.
How do I find the nearest El Jannah for takeaway?
Check our store locator. It’s a lot easier than continuously searching “fried chicken takeaway near me” and hoping for the best. Well, it’s how you ended up here so we guess it’s kinda useful.
What time is delivery available?
Depends on the store. For example, we do fried and charcoal chicken delivery in Sydney as late as 11 p.m, seven days a week.
How long does it take to get my order?
Pick-up typically takes 10-15 minutes. If you’re craving charcoal chicken delivery near you, this depends on how busy the traffic is (and how busy we are).
Can I customise my takeaway or delivery order?
Absolutely! And trust us, you’ll want to add on some extra sides and sauces to get the full EJ experience. You’ve heard about our garlic sauce, right? What about our fattoush? Fattoush, fattoush! It’s fun to say and it’s damn delicious, too.
Are all El Jannah menu items available for delivery?
When you book a delivery, our full menu’s up for grabs, but we might run the odd store-only promotion. For the most part, though, if you’re after charcoal chicken near you, delivery’s a great option.
Can I pre-order my meal for a later pick-up?
You know it. You can even book it weeks in advance and set a specific time. All flexibility, no faff, just remember to pick it up or we’ll eat it for you.
Is El Jannah delivery available in my area?
Let’s see… looking for charcoal chicken delivery in Melbourne, Penrith, Ballarat, or somewhere else? Take a look at our store locator and check for yourself!
How do I apply for a job at El Jannah?
Want in? The feeling’s mutual. Simply click here to apply for any of our current jobs and one of our friendly EJ fam will be in contact with you ASAP.
What shifts are available at El Jannah?
El Jannah offers both morning shifts and evening shifts to fit around the lifestyle of our employees. So whether you’re a 9am-5pm morning bird or a 5pm-late night owl, you can see why we’re the bird of choice. Click here to view our current jobs.
Do I need any previous experience?
Although preferable, previous experience is not essential. The EJ way is all about finding the right people for the right role. When you join our team, you become part of the family.
What do I need to bring to my interview?
Other than a keen and willing attitude? Just a few documents to ensure we can find the right fit for you within our EJ fam. Any of the following documents in their OG form is great:
- Up-to-date Resume
- Australian or New Zealand Passport
- Australian or New Zealand Citizenship Certificate and Photo ID
- Certificate of Evidence of Australian Citizenship and Photo ID
- Australian Birth Certificate
- Foreign Passport with Permanent Residency Visa and Photo ID
- Foreign Passport with Visa Work Conditions and Photo ID
How long is the interview?
How long is a piece of our legendary charcoal chicken? Just like our interviews, it varies. Some interviews will be one-on-one, typically up to 15 minutes long, whilst others can be conducted within a group setting, anywhere between 15 to 30 minutes. Either way, there’s no need to stress. You’ve got this!
What type of training and support is provided to El Jannah staff?
We’re not called the El Jannah family for just any reason. Feel supported, be supported and gain the confidence you need to tackle all your responsibilities successfully. Through mentorship and group training, we assist in filling the gaps in knowledge, whilst giving you a platform for personal development.
What are the career progression opportunities at El Jannah?
You know at El Jannah we don’t hold back. Our portions, culture and opportunities are provided abundantly. As one of the fastest growing Quick Service Restaurant (QSR) companies in Australia, our rapidly expanding business is able to offer more opportunities to the right candidates.
What do I do if the job I want to apply for is currently unavailable?
We’re always looking for the right people to join our team. If the job you’re hungry for is currently unavailable, you can still submit your interest and one of our EJ fam will be in touch with you as soon as we’ve found the perfect position for you. Don’t miss this legendary opportunity. Contact us today!
What franchise opportunities are currently available?
We’re always looking for the right people to join our team. If the job you’re hungry for is currently unavailable, you can still submit your interest and one of our EJ fam will be in touch with you as soon as we’ve found the perfect position for you. Don’t miss this legendary opportunity. Contact us today!
How long in advance can I order catering?
You can plan your feast ahead of time with online orders available up to 7-days prior to your event. We don’t know if you’ll be able to wait that long though #IYKYK
Who do I contact if I need help?
Your friendly El Jannah family are here to help with any of your queries. Contact our experienced Customer Service Team at [email protected]
Is there a minimum order quantity or spend for catering?
No, there is no minimum spend to order from our El Jannah Catering menu. You can enjoy an extra large feast yourself, or follow the El Jannah way and call your cousins! It’s time for a feast.
How do I order?
We keep it simple and real. Feast your eyes on our mouth-watering menu, click the Order Now button and simply follow the steps, to take your tastebuds to paradise.
Can I order directly from the store for catering?
Our served and shared catering service is currently available through online only. For hungry numbers over 100, please get in touch, and one of our helpful EJ team members will be in contact with you faster than you can say “legendary charcoal chicken”.
Are plates and cutlery supplied by EJ?
No… But we’re making more room in your catering bag for good, large portions of your favourite food that’s meant to be shared. You’re welcome.
Can I pick and mix different menu items in my order?
You know it! Pick and mix to your heart’s content. The options from our Lebanese-Australian soul food menu are endless.
How much notice do I need to provide for my order?
We take catering orders up to 4pm the day before you feast. What a legendary team, right?!
Will you deliver the food to us?
To serve our cult-following far and wide, our catering menu is currently pick-up only. Delivery can be requested from selected stores only. Please contact your local EJ store directly to see if this option is available for you. Either way, our legendary charcoal chicken and famous garlic sauce is within reach.
Can I collect my order from any EJ store location?
El Jannah catering is currently available to order online, with pick up at our Newtown and Baulkham Hills stores currently in the works. Simply select one of these during the ordering process, and we’ll do the rest.
What payment options do you offer?
We take online payment of Visa, Mastercard, Google Pay and Apple Pay (you know we bring you options, so that you can enjoy your feast).
Can I cancel my order?
We know plans change, we’ve got you! To ensure none of our mouth-watering menu goes to waste, and we are able to process your refund in full, please ensure your catering order is cancelled at least 24 hours before your order is ready. Contact our Customer Service Team ASAP on 02 7908 5476.
Do you cater for dietary requirements?
El Jannah caters for everyone – there is something for all on our menu. Check out our allergens chart and feast your eyes on a range of soulful food options. Oh, and who could forget our gluten-free, vegan and vegetarian friends? We’ve got you covered too.
Is the food made fresh?
Only the freshest flavours your tastebuds can handle. The simple answer, yes.
Is your food Halal Certified?
You know it! Enjoy every last bite of our delicious, Halal Certified menu.
How do I check serving sizes?
El Jannah makes it easy to find out how many legendary charcoal chicken’s, famous garlic sauce and fresh sides will feed your group. Simply look at the top of each menu item description and see our hungry feaster’s suggestion size… because good food and good portions should never be complicated.
Can I pay a deposit and pay the rest on collection?
To enjoy every last bite of our simple, soulful menu, payment needs to be made in full.
Is there going to be staff to help me put the food into my car?
The El Jannah family are always here and ready to help. One of our staff members will be happy to place those legendary goods in the car, upon request.
Is the food going to be hot when I collect it?
We like our food like we like our charcoal, HOT. Every catering order will feature the classic unique and adored flavour, fresh and hot to collect.
What if I need to modify/cancel my order after I’ve paid?
No need to feast any more? No worries. Simply contact our Customer Service Team ASAP on 1800 491 838, or call your catering store within 24 hours of your order pick-up and your delicious order will be cancelled, with a full refund issued to you via your initial payment method.
How do I get support?
We support you whilst you feast. For all catering enquiries for our cult-following, your EJ Customer Care Helpline is here to help, call 1800 491 838. If you’re more of an email person, you know we love options (like our fresh sides) you can contact our experienced Customer Service Team at [email protected]
So, How can we help?
Our door is always open. We welcome your feedback. We value honesty and will always stay humble. We are listening. Get in touch.
What would you like to get in touch about?
For all other enquiries, please click on the chat icon in the bottom right and we’ll see how to assist you!
