El Jannah Chicken Delivery FAQs
All the deets on our tasty chicken delivery options!
Delivery Faq's
Looking for food delivery near you? El Jannah are here to deliver you their famous charcoal chicken and Lebanese food.
Does El Jannah do delivery?
You can order directly through our website here.
Do I need an account to get delivery from the website?
No, you can check out as a guest.
Do you do delivery for catering?
Unfortunately, we do not offer delivery for catering orders.
I’m struggling to get into my account, or have forgotten my password
You may have the wrong mobile number on your account or be using the wrong email address. Please message us at https://eljannah.com.au/contact/ with your member number from your email address registered with us and we will help you out!
My address is not available for delivery.
Please double check your address has been entered correctly. If it’s still showing as unavailable, it means you are out of range from El Jannah’s restaurants across VIC, NSW and the ACT. If you don’t think this is the case and you continue to have issues, please message us here: https://eljannah.com.au/contact/
My order is missing items.
Please contact us at https://eljannah.com.au/contact/ and we’ll take it from there! Please note: if you purchased through a third party, like UberEats, you will need to take your query to them as we will not be able to assist.
My order did not arrive, I need a refund.
If for whatever reason, you don’t receive your order, please message us at https://eljannah.com.au/contact/ and we’ll investigate it for you. Please note: if you purchased through a third party, like UberEats, you will need to take your query to them as we will not be able to assist.
I ordered delivery to the wrong address!
Get in touch with us at https://eljannah.com.au/contact/ and we can assist you in cancelling the current order so you can place a new one. Please note: if you purchased through a third party, like UberEats, you will need to take your query to them as we will not be able to assist.
My order is late.
You should have tracking, please review your link, if it’s not moving, please send us a message at https://eljannah.com.au/contact/. Please note: if you purchased through a third party, like UberEats, you will need to take your query to them as we will not be able to assist.
I have been charged twice or more.
Please contact us at https://eljannah.com.au/contact/ and we’ll review and organise a refund if applicable. Please note: if you purchased through a third party, like UberEats, you will need to take your query to them as we will not be able to assist.
I had an issue with my delivery driver.
Please message us at https://eljannah.com.au/contact/ with the issue and we’ll investigate it for you. Please note: if you purchased through a third party, like UberEats, you will need to take your query to them as we will not be able to assist.
I never received my receipt
You should be sent a receipt once you have completed your order. Check your junk, and if it’s not there, message us at https://eljannah.com.au/contact/ and we’ll sort it out for you. Please note: if you purchased through a third party, like UberEats, you will need to take your query to them as we will not be able to assist.
How do I place an order on the website?
Click here, then either create an account, or continue as a guest.
Can I place a delivery order over the phone?
Delivery orders can only be placed through our website here.
What payment options do you have?
We currently accept all major debit or credit cards for payment.
I can’t find if you deliver to my address
Please double check your address has been entered correctly. If your if it’s still showing as unavailable, it means you are out of range from El Jannah’s restaurants across VIC, NSW and the ACT. If you don’t think this is the case and you continue to have issues, please message us here: https://eljannah.com.au/contact/
Anything else?
If you can’t find what you’re looking for here, please message us at https://eljannah.com.au/contact/
